Empathetic Listening vs. Dismissive Listening: Why the Difference Matters for Mental Health

When someone we care about is hurting, our instinct is often to do something — offer solutions, cheer them up, or try to help them “move past” what’s wrong. While these intentions usually come from a place of love, they can sometimes backfire. The way we listen can either deepen connection and emotional safety, or it can unintentionally make someone feel unheard and alone.

Two common styles of responding — empathetic listening and dismissive listening